Do I have to pay for customs charges on my orders?
Unfortunately, Love Your Senses are unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Love Your Senses. For more in depth information, we would suggest contacting your local customs office.
What if I have not received my order?
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. Feel free to contact us at firstname.lastname@example.org for an update on the status of your order.
How can I pay for my order?
Love Your Senses has got your back! We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.
Is it safe to order online?
You can rest assured that shopping with Love Your Senses is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Can I make changes to my order?
Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.
What should I do if I receive an incorrect or faulty item?
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at email@example.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.
What are my delivery options?
All orders are delivered using our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.
What countries do you deliver to?
We currently deliver to all countries except for the following:
• North Korea
How long does delivery take?
We typically process orders the same day as ordered but it can take up to 5 days for your order processed. Delivery typically takes between 20 – 35 business days however there may be some shipping delays due to COVID 19, we always try to dispatch your order as soon as possible, by purchasing from Love Your Senses you are acknowledging that some deliveries may be late due to the current impact COVID 19 has had on the world.
What is your returns policy?
• Items must be returned within 14 days of receipt.
• Items must be undamaged
• Items must have all tags attached and be in original packaging
• Item’s must be returned to our returns centre.
Do you offer free returns?
Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.
What if my product is faulty?
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at firstname.lastname@example.org, with images of the faulty product and we will be in touch to resolve the issue.
How long does it take to process my return?
We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at email@example.com the proof of postage information from your return carrier receipt and we will investigate this further.
How can I track the status of my return?
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.